Return & Exchange Policy

At Casanota, customer satisfaction is our priority. If you are not completely satisfied with your purchase, you may request a return or exchange under the following conditions.

Return & Exchange Conditions

You may request a return or exchange within 7 days of receiving your order, provided that:

  • The item is unused
  • It is in its original condition
  • Original packaging is intact
  • Proof of purchase or order number is provided

Non-Returnable Cases

Returns or exchanges will not be accepted if:

  • The item has been used or damaged
  • The original packaging is missing
  • The product was damaged due to misuse
  • The request exceeds the allowed return period

Return Process

To initiate a return or exchange:

  1. 1Contact our support team
  2. 2Provide your order number and product details
  3. 3Wait for confirmation
  4. 4Ship the item as instructed

Refunds

Once the item is received and inspected:

  • Approval is processed within 2–3 business days
  • Refunds are issued within 5–10 business days depending on payment method

Shipping Costs

  • Return shipping costs are the customer's responsibility
  • If the issue is due to our error (wrong or defective item), we cover all costs

Important Notes

  • Please ensure proper packaging when returning items
  • We are not responsible for damage during return shipping
  • Processing times may vary depending on courier services

At Casanota, we are committed to providing a fair and smooth return experience.